Frequently Asked Questions

How long does delivery take?

Most tracked orders are expected to arrive within 7–20 business days after dispatch.

Can I order without an account?

Yes. Guest checkout is available, and you can create an account during or after checkout.

How do I track an order?

Tracking is sent to the email used at checkout when it becomes available.

How can I contact support?

Email support@getvelorashop.com. We normally reply within 1–2 business days.